Terms and Conditions for Tourer Park guests First Name* Last Name Email Terms and Conditions Terms & Conditions Please read these Terms & Conditions carefully as, together with your Booking Confirmation, any additional terms referred to on our website or in special offers or promotions, and anything else we agree with you in writing or via phone, make up your agreement with us. By making a Booking with us, you will be agreeing to abide by these Terms & Conditions. You will also be agreeing to abide by our Park Rules, as defined below, which are incorporated by reference into these Terms & Conditions. We aim to provide Terms & Conditions which are easily understandable. If there is any term that you do not understand, please discuss it with us before booking. For any other issues, questions or queries about any of your experiences whilst on Park, please contact main reception. Key Definitions When the following words are used in these Terms & Conditions, this is what we mean: “Agreement”: the contract between us and you based on (i) these Terms & Conditions; (ii) your Booking Confirmation; (iii) any conditions we refer to on our website; (iv) any additional special offer terms and conditions; and (v) anything else we agree with you in writing; “Lleweni Parc/we/our/us”: Lleweni Parc Ltd which is a company registered in England and Wales (company number ), whose registered office is at Lleweni Parc Ltd,The Airfield,Lleweni, Mold Road,Denbigh LL16 4BN “Booking”: your Plot booking which has been accepted by us in a Booking Confirmation or invoice; “Booking Confirmation”: our written acceptance of your booking via invoice or email; “Touring Field/ Park”: the Lleweni Parc at which you have booked to stay; "Park Rules": the rules of conduct and practice issued by us from time to time and applicable to the Park, which are available at the Reception. “Pitch/Plot” does not include any part of the Park except that on which the Accommodation in which you are staying stands; "Site Licence" means the caravan Touring Licence applicable to the Park issued to us by the local authority. "You/your" means the lead guest who makes the Booking. When we use the words “writing” or “written”, this will include email or any other written contact unless we state otherwise. When do these Terms & Conditions apply? 1) These Terms & Conditions apply whether you make a Booking via our website, by email, telephone or in person. Who may stay with us 2) Only the people named or referred to on the Booking Form, or whose names are provided to us when the Booking is made by another means, may stay with us. Leasing of your plot or tourer to other members of the public is against ark regulations and may result in you being asked to leave park 3) Your Booking is personal to you and you cannot assign or transfer it to any other person without our written agreement. As lead guest, you will be responsible for ensuring that all members of your party adhere to these Terms & Conditions. 4) We do not accept bookings from or allow anyone to stay on a park who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a Booking you are confirming that no one in your party is on this register. How to book 5) Bookings can be requested online via our website, by telephone call to our Reception or team, or in person at our park. We will need you to tell us the number of people for whom the booking is requested, their names (if we request them), and whether they are over or under the age of 18. 6) You must also tell us about your full requirements at the time of booking, for example if you would like to bring any pets, vehicles, tents or other structures, and/or whether you have any special requirements. We may need this information when deciding whether we are able to accept your booking. 7) If you do not provide us with this information after being asked to do so, or if you provide us with incomplete or incorrect information, we may either cancel your Booking or make an additional reasonable charge to cover any extra items supplied or work required. If you do not pay any such additional charge promptly on request, we may cancel your Booking. 8) You submit the booking to us, but this does not mean we have accepted it. We may or may not do so. Our acceptance of the booking will take place when we issue our Booking Confirmation and or invoice to you, at which point a contract will come into existence and these Terms & Conditions will become binding on both you and us. If we are unable to supply you with your chosen break, we will inform you of this and we will not accept the Booking. 9) Please check your Booking Confirmation carefully to ensure that it reflects your booking. Please let us know of any difference or discrepancy within seven days of receipt. 10) We reserve the right to refuse any booking request without explanation. 11) Please note that, whilst we make every effort to accommodate special requests, they are never guaranteed, nor do they form part of your contract with us. 12) Accessibility: As noted above, please let us know at the time of booking if you require assistance with access. We will be pleased to provide, in advance, as much advice and information as possible to people with disabilities who wish to holiday with us. Guests using hypodermic needles (eg, diabetic guests) must ensure that they are able to safely dispose of their equipment. Please contact our bookings team and we will assist wherever possible. The price you pay 13) The price of the Booking will be set out in the Booking Confirmation and or invoice, and is inclusive of VAT, 14) If the applicable VAT rate changes, our prices (including the price of a confirmed Booking) will change to reflect the change. 15) We do our very best to ensure that all prices are correct at the time of publication. If, however, we publish an error, we will contact you as soon as possible to correct this by refunding any overpayment or, where there has been an underpayment, we will (at your choice) either collect the underpayment or cancel your Booking and refund the price paid. 16) Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 4 weeks before the start date. We are not required to send you a reminder. If the balance is not paid by 4 weeks before the holiday start date, then we may cancel the Booking. 17) If you make a Booking 4 weeks or more before the start of your break, a £50 per month holding fee applies this hold the pitches availability until you arrive, this is none refundable should you decide not to stay. 18) To ensure that we are able to communicate with guests in a speedy and efficient manner, all correspondence and invoicing will be via email. If you don’t have an email account, please contact us by phone to discuss. 19) Any refunds payable under these Terms & Conditions will generally be returned using the same method of payment as that used for your original Booking. Refunds take 7-10 working days to return to you once processed. Arrivals and departures 20) We will supply the Pitch to you from the date set out in the Booking Confirmation. 21) Check in times arrival times can vary and must be confirmed with the Park. 22) After hours check in: Reception closes at 5pm, however after hours check in may be available by contacting Reception prior to arrival. If you expect to arrive after 5:00pm, please contact the Park to let them know. If you do not arrive by 11:00am on the second day of your Booking and have not contacted us, the Booking will be treated as cancelled. 23) We will try to allocate the location of your choice on the Park, but Bookings are not conditional on this. 24) Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move. 25) In Accommodation with the touring field and surrounding area’s, Ponds, lakes and woods adult supervision is always required. 26) You must advise of any early departure with plans not to return to the plot. If you have removed your tourer and have not advised this could result in the plot being re-sold. 27) Please ensure that you look after any belongings which you bring to Park and do not leave any valuables unattended. We recommend that guests take out adequate insurance cover to protect against loss, theft or damage to belongings. All guests are responsible for looking after their own belongings whilst on Park , we do not accept any liability for loss or damage to your belongings. At the end of your holiday please leave everything in a clean and tidy condition, and all rubbish placed in the bins provided. Do not store any rubbish outside as this will encourage wildlife. Windbreaks, garden furniture and any other accessories must not be used without prior consent, and must not be left up if unattended. Washing lines are not permitted. You may be required to pay for any damage you cause to your holiday home or pitch during your stay. 28) At the end of your holiday please leave everything in a clean and tidy condition, and all rubbish placed in the bins provided. Do not store any rubbish outside as this will encourage wildlife. Windbreaks, garden furniture and any other accessories must not be used without prior consent, and must not be left up if unattended. Washing lines are not permitted. You may be required to pay for any damage you cause to your holiday home or pitch during your stay. Please check your Plot carefully prior to departure. We cannot accept any responsibility for items left behind. At the end of your holiday, please leave everything in a clean and tidy condition. If applicable, we ask that guests deposit all their refuse responsibly and to leave the pitch as originally found. Touring : restrictions on Pitches, tents, awnings, vehicles and generators 29. The following are not permitted on our Parks: (a) jumbo tents (longer than 10 metres) or tents with extending pods; (b) motor homes ; (c) fifth wheeler caravans of any kind; (d) converted commercial or working vehicles of any kind, including but not limited to buses, vans and trucks. (e) oversized awnings (larger than 10 x 10 metres); (f) sleeping in awnings; (g) electric heaters in awnings; (h) generators; (i) open fires, fireworks and ground level BBQs. 30) A 6-metre gap must be maintained between your own caravan/motor home or tent accommodation and your neighbours’ accommodation, to serve as a firebreak. 31) If, after allowing for any awning/gazebo and the mandatory minimum 3.5 metre gap between units, a tent (which term includes a trailer tent) will not fit on a single Pitch of approximately 10 metres , you must book an additional Pitch. If, after arrival, it is found that the combined dimensions of your tent/gazebo/firebreak exceed the Pitch area, you will be charged for an additional Pitch and may be asked to move to a different Pitch. 32) Guests with caravans/motor homes are not permitted to erect tents on the same Pitch but may erect one awning per Pitch. 33) Electric hook-ups are rated at 6amp supply and you may not exceed this limit. It is for sensible use of proprietary caravan electric equipment. One socket per Pitch, no splitters please. Your rights to cancel or change your Booking Cancellation by You 34) We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, if you have booked directly with Lleweni Parc online, via phone or in person, you may cancel your holiday at any time, subject to payment of any cancellation charge set out in paragraph ( ) below. If you need to cancel, please contact us as soon as possible by calling us on 01745 817431. Cancellation will be effective on the date on which we are informed of your cancellation. 35) If you cancel your Booking , cancellation charges are payable as follows, calculated from the date on which you contact us to cancel and based on the number of days prior to the start date of your holiday: Number of days prior to start date , Cancellation charge , 7 days or less , 70% of Booking cost 91 days (3 months) ,30% of Booking cost 182 days (6 months), 10% of Booking cost 182 days of more, No refund of deposit 36) Cancellation charges referred to above will not be payable if you cancel because we are in serious breach of our obligations in these Terms & Conditions. 37) Unless expressly stated elsewhere in these Terms & Conditions, you are not entitled to any refund if you leave before the end of your holiday. Changes you may make to your Booking 38) You may ask us to change the start date of any Booking by contacting us prior to the start of your holiday, however due to plot rotation we may not be able to accommodate your request this is soley at the discretion of the park. Cancellation by Lleweni Parc 40) On rare occasions, we may need to cancel a Booking, We may cancel before your Booking starts or during the course of it. If this happens: (a) we will promptly contact you to let you know; (b) we may cancel your Booking and refund your payments for any part of the Booking not yet taken, or offer alternative agreements may be made. (c) if we offer alternative plots, you may still choose to cancel your Booking and we will refund the payments you have made to us for any part of the Booking not yet taken. 41) We will have no responsibility (including any liability to pay compensation) for any failure to perform our obligations under these Terms & Conditions which is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks. Complaints Policy 42) In the unlikely event that there is a problem with your Plot: (a) please tell us as soon as possible by speaking to a member of our Reception team; (b) please give us the opportunity to put it right; (c) we will make every effort to repair or fix any problem as soon as possible. 43) If we are unable to fix the problem, we may offer to re-locate you to another plot. This is subject to availability and, if we are not able to re-accommodate you, and the problem has been caused by our fault or error, we will cancel your Booking and refund payments made for plot not yet provided to you. 44) We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If we aren’t given the opportunity to resolve your complaint whilst you are on holiday, we may not be able to fully investigate any feedback on your return and claims may be rejected. 45) If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily you should write to (postal contact details below) or email office@lleweniparc.co.uk within 28 days of the end of your holiday setting out your complaint. Please note, the correspondence must be from the lead booked named in the Booking Confirmation. Please remember to include your invoice number and contact details. 46) As a consumer, you have legal rights in relation to this agreement. Advice about these rights is available from your local Citizens Advice Bureau or Trading Standards Authority. Nothing in these Terms & Conditions will affect these legal rights. Our promises to you 47) We will allow you to stay with us for the duration of your Booking for private holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where Events Outside Our Control prevent us from doing so. 48) We will provide, maintain and keep in good state of repair the Facilities, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by Events Outside Our Control. 49) If we fail to comply with these Terms & Conditions or are negligent, we are responsible for any loss or damage you suffer as a natural consequence of our breach or negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is natural if it is an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered into this agreement. We do not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other liability which may not be excluded or limited by law. Your promises to us You agree that you will: 50) Keep to these Terms and Conditions and the Park Rules. 51) Stay with us only for holiday and recreational purposes. 52) Pay promptly for your holiday and other charges due to us. 53) Not cause any damage during your holiday. You may be liable for the cost of repair of any damage to our property, caused by you or anyone in your party, or by any of your visitors. Any malicious, wilful or unreported damage may result in termination of your Booking with us without refund. 54) Not do or fail to do anything which might put us in breach of any condition of the Site Licence - for example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear. 55) Not make any alteration to any Pitch, without firstly discussing with the Management team. 56) Permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred. 57) Not use the Accommodation for any commercial purpose (for the avoidance of doubt, we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity even if we fail to comply with these Terms & Conditions). Behaviour standards 58) These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time. 59) You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour: (a) To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park, including other customers, and to refrain from any anti-social behaviour towards such persons; (b) To treat our property, with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any Plot or equipment on the Park, please report it to Reception immediately so that we can take appropriate action; (c) To supervise children so that they are not a nuisance or danger to themselves or other people using the Park; (d) To refrain from making any excessive noise or playing loud music after 11:00pm; (f) To inform the Manager via Reception should you suffer from an infectious illness whilst you are on holiday. For the protection of our guests and staff, anyone found to have such an illness may be confined to their Accommodation or requested to leave the Park; 60) Not to: (a) commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these); (b) use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to paragraph 88 (a) at the Park or in its vicinity; (c) commit any acts of vandalism or nuisance on the Park, or any other illegal behaviour including but not limited to violence, theft, drug use, verbal or physical abuse; (d) use fireworks, Chinese lanterns or any similar open flame heat source on the Park; (f) keep or carry any firearm or any other weapon on the Park; (g) keep or use any unlawful drugs on the Park; (h) create undue noise or disturbance or commit antisocial behaviour on the Park; (i) carry on any trade or business at the Park without our prior written permission; (j) permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park. 61) You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your Booking. 62) We use CCTV on our Parks for crime prevention and safety purposes and calls to us may be recorded for quality and safety purposes. General Children 63) The supervision of children on the Park is the responsibility of their parents or guardians at all times. Particular attention must be paid to children in the Touring grounds, forestry, fields and pond areas . 64) It is important that you always know where your children are at all times. It is particularly important that you ensure that your children understand that they must not be wandering around alone within the touring parc, surrounding fields and woods. 65) There are open waterways such as lakes, rivers and Ponds on our Park and care must be taken to supervise children at all times around these waterways. 66) We cannot accept responsibility for vehicles or their contents when parked on our Park. Vehicles and Parking 67) Please note that the electricity supply to your Accommodation is not permitted to be used for the charging of any hybrid and/or electric vehicles. Dogs 68) Subject to the rules set out below, we allow dogs at our Park. You must give us details when you book to obtain our agreement to bring a dog . 69) Certain types of dog are not allowed on any of our Parks, in order to maintain the safety and wellbeing of all our guests. These include: pitbull terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa, and any other dogs designated by the Dangerous Dogs Act or which are legally required to be muzzled. 70) We will require the owner of any dog to remove it from the Park if it causes a nuisance or interferes with the comfort of our guests. 71) Unless stated otherwise, we welcome up to a maximum of two well behaved pet dogs per Accommodation at our Parks. 72) Whilst on our Parks all dogs must wear a collar and identity tag and be kept on a lead under the control of a responsible adult at all times. Dog owners are responsible for clearing up after their dogs and disposing of dog fouling in the bins provided. 73) Dogs must not be left in any accommodation unattended . 74) All pets must be kept on a lead or in a crate/cage, and must not be left unattended at any time. Dangerous or wild animals will not be permitted. Your Holiday Environment 75) Local authority planning constraints, which help to preserve the rural nature of Lleweni Park, may also limit the amount of street lighting we can provide in some areas of the Park. Lighting is also intentionally reduced to encourage a natural enviroment, so please take care when walking around especially at night, and remember that you are in an unfamiliar environment. It is always advisable to carry a pocket torch to help you avoid any accidents. Visitors 76) Visitors are required to comply with these Terms & Conditions. Cancelling the booking because you are in breach of these Terms and Conditions 77) We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property, or if your behaviour – including on social media – is antisocial or in our reasonable opinion is likely to spoil the enjoyment of the Park for others, or you behave aggressively or abusively towards our staff, again including via social media). In these circumstances we will serve upon you reasonable notice to cancel your Booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately. Changing the Park Rules 78) It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us. If changes we make are significant changes which will affect your holiday, we will notify you in writing using your contact details at the address from the original booking invoice. 79) Any changes made to the Park Rules after we accept your Booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these Terms & Conditions. Locks 80) Issue of the gate code through to anyone other than the registered guest and their families staying on park is a breach of park safety and confidentiality. This could result in you being asked to remove your tourer from park, and your full payment being retained. Other Terms 81) This agreement is between you and us. No other person has the right to enforce any of its terms. 82) Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect. 83) If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms & Conditions by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you. 84 ) These Terms & Conditions are governed by British law. You and we both agree to submit to the jurisdiction of the British courts. Changes to our Terms & Conditions 85) We may need to update our Terms & Conditions and Park Rules from time to time. You will be able to find the latest version online at www.lleweniparc.co.uk. How to contact us 86) We agree that any letters or other communications between us (including notice of cancellation) shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used. We will correspond in all matters relating to your Booking or party with you only. You act as representative for all members of your party. 87) Our contact details are: Lleweni Parc Ltd, The Airfield, Lleweni, Mold Road,Denbigh LL16 4BN Telephone: 01745 817431 Email: office@lleweniparc.co.uk Website: www.lleweniparc.co.uk Last updated: November 2023 Agree to Terms and Conditions